Customer survey

Please evaluate the following criteria. If you cannot respond to certain criteria, just leave it unanswered or tick “don’t know”.

Please fill in all the fields marked.

Your order number(s):

Service

Criterion	Meaning of the criterion for you			Your evauluation for ARWEI
	very important	unimportant	don´t know	very important	unimportant	don´t know
Cost-effectiveness
Individual pricing
Delivery dates are kept
Delivery dates can be brought forward
Willingness to be accommodating

Quality

Criterion	Meaning of the criterion for you			Your evauluation for ARWEI
	very important	unimportant	don´t know	very important	unimportant	don´t know
Visual impression
Precision fitting
Easy to handle
Durability

Personal support by head office / factory

Criterion	Meaning of the criterion for you			Your evauluation for ARWEI
	very important	unimportant	don´t know	very important	unimportant	don´t know
Staff friendliness
High level of competency
Easy and quick availability
Individual consultation
Binding price/service agreements

Personal support by sales representatives

Criterion	Meaning of the criterion for you			Your evauluation for ARWEI
	very important	unimportant	don´t know	very important	unimportant	don´t know
Staff friendliness
High level of competency
Easy and quick availability
Individual consultation
Active consultation
Binding price/service agreements

Personal support by customer service

Criterion	Meaning of the criterion for you			Your evauluation for ARWEI
	very important	unimportant	don´t know	very important	unimportant	don´t know
Staff friendliness
High level of competency
Easy and quick availability - if required

Comprehensive available information

Criterion	Meaning of the criterion for you			Your evauluation for ARWEI
	very important	unimportant	don´t know	very important	unimportant	don´t know
Advertising design
Advertising intensity
Presence at trade fairs
Website
Information on the ecological concept

Your opinion

How can we improve?

In which field operates your company?

Kundenbefragung

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